Tel : (01934) 833034

Holders of Congresbury Data Privacy Notice

Here at Holders of Congresbury, Weston Road, Congresbury BS49 5DX, we take your privacy seriously and will only use your personal information for the following purposes to administer your account and to provide the products and services you have requested from us. Informing you during contact and for marketing purposes, gaining your consent about the way your data is obtained and processed by us, is a legal requirement of The General Data Protection Regulation (GDPR) which becomes law in May 2018.

We will contact you as advised with Volkswagen Group (SEAT UK), and our nominated partner suppliers Volkswagen Financial Services, Mapfre Abraxus, Voyager Warranties, Autoglym, CRM360 Gemini Computers, Shiloh Jentech Computer Support, Manheim Lead Management, Auto VHC, C it Now, Motability Finance and DVLA to ensure the ongoing safety and care of your vehicle and any policies are maintained, and where consent is provided the replacement of your vehicle and car care related products.

We may use your personal information you provide us to contact you for marketing or promotional purposes, we may contact you through telephone, email, mail, sms or mms. We may share your personal information with other entities where these companies provide a service to us or Volkswagen Group as detailed above. They will only use it for the purposes and contact methods provided. We will not disclose your information to any 3rd parties and we will not sell your personal information.

Please note that whilst visiting our Dealership there may be times when CCTV is in operation, we have cameras on the outside of our premises to protect our site, company and customer assets, occasionally cameras maybe in use within our Showroom and Reception when we are audited by SEAT UK.

We cross check your data with the DVLA to ensure accurate and timely communications can be made. We track data around email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles including drive time, vehicle age and type of work due to help prioritise customer contact. We combine data from various sources into one place, to deliver a more personalised experience to you.

We take steps to ensure that any businesses that we work with have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer Philip Bryant, who can be contacted on 01934 833034 or via email : mail@holders.seat.co.uk.

Under the General Data Protection Regulation you have the right to: -
Request copies of your data, rectification of your data, erasure of your data, object to us or restrict the processing your data and where our systems allow, give electronic access to copies of your data in a digital format.

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